Servant Leader

https://www.facebook.com/reel/1009870413462892

My expectations of my Team is very high

https://www.tiktok.com/@table51mtl/video/7445358986565537030

Servant leadership is a leadership style that prioritizes the needs of others over personal power or recognition.

Servant leaders are characterized by:

Serving first: Putting others' needs ahead of their own
Fueling growth: Being committed to the growth and advancement of other people
Humility and selflessness: Being humble and selfless
Creating a collaborative environment: Prioritizing the team's needs to create a collaborative and inclusive environment
Empowering employees: Empowering employees and supporting their development
Building trust: Building trust, encouraging open communication, and inspiring team members to excel
Active listening: Actively listening to others, asking open-ended and follow-up questions, and being receptive to feedback
Empathy: Making an effort to understand, empathize with, and accept others
Awareness: Having general awareness and self-awareness
Persuasion: Convincing others based on the merit of arguments rather than on coercion or manipulation

Servant leadership can be powerful for employee growth, development, and overall workplace satisfaction. It can help cultivate a positive, healthy, and highly-motivated workforce.

Angelo Ferrari

https://youtu.be/ctZHSa4Qhd4

How to Become a Successful Leader in the Hospitality Industry

In the vibrant world of hospitality, the journey to becoming a successful leader is a transformative one, marked by a fusion of passion, dedication, and unwavering commitment to excellence. To truly stand out in this dynamic industry, one must embody a remarkable set of qualities that not only inspire but also pave the way for unparalleled success.

At the heart of exceptional leadership lies a steadfast commitment to a customer-centric mindset. Understanding that the guest experience is paramount, a successful leader consistently places guest satisfaction at the forefront, ensuring that both guests and team members are provided with the utmost care and attention.

Furthermore, the cornerstone of effective leadership is built upon the foundation of strong communication skills. By fostering an environment of open and clear communication, a great leader not only listens actively to both guests and staff but also ensures that expectations are effectively conveyed, thus fostering alignment and synergy within the team.

Leading by example is not just a mere concept but a way of life for a successful leader in the hospitality industry. Whether it's exemplifying a positive attitude, adeptly managing conflicts, or offering unwavering support to the team in times of need, leading by example serves as a guiding beacon for all to follow.

In a landscape as fast-paced and ever-evolving as hospitality, adaptability emerges as a crucial quality that sets exceptional leaders apart. Equipped with the ability to navigate unforeseen challenges and sudden rushes with finesse, a good leader thrives in the face of uncertainty, ensuring seamless operations and unrivaled guest experiences.

Moreover, the empowerment of one's team stands as a testament to effective leadership. By providing the necessary tools, training, and support, a great leader cultivates a motivated workforce that collaborates harmoniously to deliver exceptional service, thus shaping a culture of success and growth.

Attention to detail remains non-negotiable in the pursuit of excellence. Whether it's meticulously ensuring the cleanliness of a hotel room or meticulously managing guest reservations, a successful leader understands that it's the smallest details that often make the most significant impact on the overall guest experience.

And finally, a commitment to continuous learning serves as the cornerstone of enduring success in the hospitality industry. By staying abreast of industry trends and best practices, a great leader not only keeps their team competitive but also nurtures a culture of innovation and growth, thus ensuring excellence in every endeavor.

Embarking on the path to becoming a great leader in the hospitality industry requires dedication, empathy, and a boundless appetite for growth and learning. While the journey may be challenging, the rewards are immeasurable, paving the way for a legacy of excellence and unparalleled success.

Together, let us rise to the occasion, embrace these qualities wholeheartedly, and chart a course towards leadership excellence in the vibrant realm of hospitality.

Angelo Ferrari

Message to my Staff

https://www.youtube.com/watch?v=VCuP5l1IiIc

7 easy ways to be Irreplaceable at work

In the current hospitality landscape it's become crucial for us to cultivate essential human skills that set us apart. The good news is, becoming irreplaceable doesn't have to come at a high cost - it's about refining our behaviors and mindset.

Here are 7 easy ways to enhance your value and impact in the workplace:

Smile

Let your positive energy be contagious. By lighting up every room you enter with a genuine smile, you can create a warm and welcoming atmosphere that naturally uplifts those around you.

Overprepare

Stay ahead of the game by being thoroughly prepared for any task or challenge. While others might rely on improvisation, your dedication to preparation will consistently showcase your commitment and competence.

Be early to everything

Punctuality speaks volumes about your work ethic and reliability. Make it a habit to arrive ahead of schedule, demonstrating your respect for time and priorities.

Own mistakes and learn from them

Mistakes are inevitable, but how you respond to them defines your character. Taking accountability for errors and leveraging them as opportunities for growth showcases your integrity and resilience.

Do what you say you're going to do

Building trust is key in any professional setting. By consistently following through on your commitments and promises, you establish yourself as a reliable and trustworthy team member.

Go the extra mile without being asked

Differentiate yourself by proactively going above and beyond expectations. Embrace opportunities to surpass requirements and deliver exceptional results that demonstrate your dedication and excellence.

Embrace change with a growth mindset

View challenges and feedback as catalysts for personal and professional development. Embracing change with a growth mindset enables you to adapt, learn, and continuously enhance your skills and values.

By embodying these 7 easy habits, you can elevate your presence and become an indispensable asset within our team. Let's strive to cultivate these qualities collectively and empower each other to excel.

Angelo Ferrari

Angelo Ferrari - Hospitality Professional @ Powered by Ferrari

My expectations of my Team is very high

How to Become a Successful Leader in the Hospitality Industry

7 easy ways to be Irreplaceable at work