Toronto & GTA
email: info@poweredbyferrari.com
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filler@godaddy.com
Toronto & GTA
email: info@poweredbyferrari.com
Angelo Ferrari - Hospitality Professional @ Powered By Ferrari
Staff / Candidates - Frequently Asked Questions (FAQ's)
Staff / Candidates - Frequently Asked Questions (FAQ's)
Staff / Candidates FAQ’s
1) What does a hospitality staffing agency do?
A staffing agency connects skilled hospitality staff (servers, bartenders, chefs, housekeepers, porters, etc.) with hotels, restaurants, caterers, and events that need extra support. Think of it as an “on-demand hospitality workforce.”
2) Why do clients call a staffing agency?
Clients reach out when they need reliable staff quickly—whether it’s:
- Filling last-minute sick calls
- Handling large-scale events
- Managing seasonal spikes
- Covering unexpected gaps without overstaffing
3) Who uses hospitality staffing agencies and why?
- Hotels & Resorts
- Caterers & Banquet halls
- Restaurants & Bars
- Stadiums & Convention Centres
- School & Hospital Cafeteria's
- Corporate & Private Events
They rely on agencies to maintain service standards without carrying extra payroll costs year-round.
4) Which staffing agency should I apply to?
Each agency has its strengths. Some focus on events, others on restaurants or hotels.
Do your research, and apply to the one that best fits your career goals.
5) Can I work with more than one hospitality staffing agency?
Yes ✅ Many staff work with multiple agencies to increase hours and opportunities. At the same time, many remain loyal to one or two agencies with strong cultures that treat them well.
6) I’m available part-time—is that acceptable?
Absolutely. Flexibility is one of the main benefits of hospitality staffing.
7) I have no experience—can I still apply?
Yes ✅ Some agencies offer entry-level positions and provide basic training.
👉 See FAQ #9 for requirements.
8) Is there a cost to ENTER into the hospitality industry?
Yes ✅ On average, a new candidate should expect to invest a minimum of $500 to get fully prepared.
This typically covers:
• Mandatory certifications and background checks
• Uniforms and non-slip shoes
• Tools of the trade (e.g., knife set, server kit, bartender kit)
If you’re already working in hospitality, you likely have most of these items — meaning your startup cost will be minimal or next to nothing.
💡 Pro Tip: Think of it as investing in your professional image, credibility, and future earning potential — not just an expense.
Estimated Cost Breakdown (General Guide)
FREE
✅ WHMIS (Chemicals)
✅ AODA (Accessibility)
✅ Worker Health & Safety Awareness in 4 Steps
✅ HKD 🧹 Rooms Basics Certificate
COSTS
✅ $50–$75 FOH 🍽️ Smart Serve (Alcohol Service)
✅ $50–$125 BOH 👨🍳 Food Handlers (Food Safety)
✅ $300 Uniforms – three full sets
✅ $10–$300 Tools (e.g., knives, server kits, bar tools)
✅ $50–$125 Shoes (non-slip, black, CSA-approved where needed)
ASSETS (Optional, but Valuable)
✅ $300 First Aid Certificate
✅ $65 Clean Criminal Background Check
9) What certifications, documents, and information do I need to apply?
You’ll need access to a computer, iPad, or smartphone to complete all onboarding steps.
Start by reviewing the Staff Onboarding Checklist below before applying.
🧍♂️ Section 1 – Personal Information - All Positions
✅ Resume with references
✅ Fluent English required
✅ Minimum 1 year of hospitality experience (depending on position)
📜 Section 2 – Documentation - All Positions
✅ WHMIS (Chemicals) → Free WHMIS Training
✅ AODA (Accessibility) → Free Online Training
✅ Worker Health & Safety Awareness in 4 Steps → Ontario Training
🧍♂️ Section 3 - Required Once Hired - All Positions
✅ Government-issued photo ID
✅ Bank account for direct deposit
✅ Social Insurance Number
📜 Section 4
Department Certificates - One of the following MUST be completed
✅ FOH 🍽️ Smart Serve (Alcohol Service) → Smart Serve Online
✅ BOH 👨🍳 Kitchen Food Handlers (Food Safety) → TrainCan
✅ HKD 🧹 Rooms Basics Certificate → HTA Housekeeping Training
📜 Section 5 - Assets
Most of our Clients ask for these assets.
You will be a priority and move to the front of the line.
✅ First Aid Cert → St. John Ambulance
✅ Driver’s license & vehicle
✅ Clean Criminal Background Check → Triton Canada
✅ Minimum 5 years of hospitality experience
-------------------------------------------------------------
🍽️ Section 6 – FOH (Front of House) Experience Check
How do I know if I have enough experience?
You should be able to:
✅ Read and execute a BEO
✅ Work confidently with a POS system
✅ Set a banquet and buffet table
✅ Set up a coffee or beverage station
✅ Perform plated and French service
✅ Open and serve wine properly and confidently
✅ Handle heavy lifting, pulling, and pushing (trays, carts, racks, etc.)
✅ Have at least 5 years of hospitality experience on your résumé
👉 If you answered “YES” to all the above, skip Section 9 and go directly to FAQ #30 to apply.
👨🍳 Section 7 – BOH (Back of House) Experience Check
How do I know if I have enough experience?
You should be able to:
✅ Read and execute a BEO
✅ Use and maintain your own knife set
✅ Demonstrate strong knife and prep skills
✅ Understand temperature control, cross-contamination, food storage, and labeling
✅ Know basic ingredients, measurements, and plating setups
✅ Handle heavy lifting, pulling, and pushing (trays, carts, racks, etc.)
✅ Have at least 5 years of hospitality experience on your résumé
👉 If you answered “YES” to all the above, skip Section 9 and go directly to FAQ #30 to apply.
🧹 Section 8 – Rooms (Housekeeping) Experience Check
How do I know if I have enough experience?
You should be able to:
✅ Clean 16 hotel rooms in one 8-hour shift
✅ Use a hotel iPad or digital housekeeping system
✅ Safely handle chemicals, soaps, and cleaning products
✅ Work efficiently with dust, pollen, and air-borne particles
✅ Follow strict hygiene, safety, and infection-control standards
✅ Report maintenance issues or lost-and-found items properly
✅ Handle heavy lifting, pulling, and pushing (carts, vacuums, linen bins, etc.)
✅ Have at least 5 years of hospitality experience on your résumé
👉 If you answered “YES” to all the above, skip Section 9 and go directly to FAQ #30 to apply.
🎓 Section 9 – Training Needed
If you’re new to hospitality, start with these foundational programs:
✅ 🍽️ FOH Serving Basics Certificate → HTA Front of House Training
✅ 👨🍳BoH Prepping Basics Certificate → HTA Culinary Training
✅ 🧹HK Rooms Basics Certificate → HTA Housekeeping Training
👉 Once you’ve completed your certifications or gained the required experience, applying with any hospitality staffing agency will be quick, professional, and straightforward.
10) What tools or uniforms do I need?
(📸 See reference photos at the bottom)
It depends on the venue, role, and location.
Your recruiter will confirm exact requirements before your shift, but here’s a starter guide to ensure you’re always prepared.
✅ 🍽️ FOH (Front of House)
Servers, Bartenders, Porters, Cashiers, etc.
- Latest computer, iPad, or iPhone — to connect with Agency Apps
- Name tag (some venues require this)
- White or black dress shirt / black polo
- Black tie, vest, belt (optional)
- Black apron and sport pouch
- Black dress pants and socks
- Black non-slip, oil-resistant dress shoes (CSA-certified for porters)
- Gloves (for porters)
- Bartender kit (shaker, strainer, pour spout, etc.)
- Server kit (pen, pad, lighter, wine opener)
✅ 👨🍳 BOH (Back of House)
Cooks, Dishwashers, Kitchen Assistants, etc.
- Latest computer, iPad, or iPhone — to connect with Agency Apps
- White or black chef jacket
- Black apron and chef pants
- Black socks and CSA-certified non-slip, oil-resistant shoes
- Knife set and essential kitchen utensils
✅ 🧹 Hotel Rooms (Housekeeping)
Room Attendants, Housekeepers, Houseman, Porter, Laundry, Cleaners etc.
- Latest computer, iPad, or iPhone — to connect with Agency Apps
- Name tag (some venues require this)
- White or black dress shirt / black polo
- Black dress pants and socks
- Black non-slip, oil-resistant dress shoes
- Many hotels will lend you their uniform for the assignment
💡 If you’re new:
Your trainer or recruiter will review all required tools and uniforms during onboarding. (📸 See reference photos at the bottom)
This is a general guide, but being properly equipped shows professionalism and readiness — two qualities clients always remember.
11) What hospitality positions are available?
All positions: front desk, servers, bartenders, cashiers, cooks, dishwashers, porters, housekeepers, room service, banquet captains, supervisors, and more.
12) What is the staff pay rate?
Rates vary by role, experience, and venue. Entry-level starts around $18-20/hr; experienced or skilled positions can earn $20–30/hr.
13) Can I get paid in cash?
No. By law, agencies must pay staff through payroll with proper deductions.
14) Do I get vacation pay, bonuses, or health coverage?
Yes ✅ Vacation pay (usually 4%) is included by law. Bonuses and health coverage depend on the agency, role, and your full-time status.
15) Why do staff seem to “jump in and go”?
Most agency staff are experienced and trained to adapt quickly. Venues rely on their professionalism and flexibility. Many also hold other jobs—extra shifts provide important supplemental income.
16) Do staffing agencies accept co-op students?
Yes ✅ You’ll be treated as a regular staff member. Co-op is for your benefit, not the agency’s or client’s. Hours aren’t guaranteed. Your recruiter will sign required documents for your school.
17) Do staffing agencies pay for travel time?
Every staffing agency has different policies and procedures. Normal commute time is never paid — you are responsible for getting to work.
However, if you are required to travel extra time beyond a reasonable commute, you may be eligible for compensation.
This could include:
- Paid travel time
- Gas & mileage reimbursement
- Rideshare or carpool allowance
- Flat travel fee
👉 Always confirm with your recruiter what compensation applies to your shift in your role, in your area.
18) What is carpool and how does it work?
Carpooling is a common option when multiple staff are traveling to the same venue. It helps reduce costs and ensures everyone arrives together.
Here’s how it works:
- Drivers set the rules → “Driver’s vehicle, driver’s rules.”
- Pay your driver before entering the vehicle → usually $5 per 30 minutes of travel (no IOUs).
- Respect the ride → no loud music, no phone calls, and no trash left behind.
- Everyone arrives and leaves together → you cannot leave early unless the whole carpool agrees.
👉 Treat carpooling as a professional courtesy — being respectful and punctual keeps this option available for everyone.
19) Why do recruiters ask staff to arrive 30 minutes early?
Arriving early sets YOU up for success.
Example: If your shift starts at 10:00am, you should be entering the venue/property by 9:30am.
- Arrive on-site by 9:30am
- Use 25 minutes for food, phone, restroom, and uniform prep
- By 9:55am, be ready
Your goal: stand in front of the client 5 minutes before start time — professional and prepared.
20) I am a temporary resident with a work permit with limited hours as a student. Can I still get work?
Yes ✅ As long as you have a valid SIN. No SIN = no work. Be upfront with your recruiter about your limits.
21) I speak another language—is that helpful?
Yes ✅ Many clients request bilingual or multilingual staff. For example, in Montreal staff must often speak both French and English.
22) Who gets the most assignments (shifts) ?
The most assignments always go to reliable, punctual, and professional staff who consistently follow directions and maintain a positive attitude.
✅ Here’s what helps you get top priority:
- Client Requests: When a client specifically asks for you again — that’s gold. Repeat requests show trust and professionalism.
- Availability: Saying “yes” to shifts (and rarely canceling) keeps you active and visible to recruiters.
- Punctuality: Arriving early and ready sets the tone for success.
- Professionalism: Positive attitude, proper uniform, and teamwork are always noticed.
- Transportation: Staff with vehicles or reliable transport often get first pick for out-of-town or early-morning shifts.
- Communication: Quick replies and proactive updates show dependability.
💡 Remember: Every assignment is an audition for the next one. Build your reputation, and the shifts will follow. Learn and avoid the pitfalls of FAQ #32.
23) How do I get more assignments?
- Say yes to assignments
- Never cancel last minute
- Show up early, follow directions
- Keep a positive attitude
- Earn client requests for return assignments
Learn and avoid the pitfalls of FaQ #32.
24) What is a Cross-Trained / All-Rounder Staff Member?
A Cross-Trained (or “All-Rounder”) staff member is a hospitality professional skilled in multiple roles—for example, serving, porter duties, cashiering, or kitchen help. These versatile team members are highly valuable because they can adapt to different positions during an event or assignment, ensuring seamless service, filling gaps, and supporting where needed most.
👉 For clients, this means more flexibility and smoother operations.
👉 For staff, it’s an opportunity to gain more assignments and broaden skills.
✅ Why clients love multi-talented staff:
- Flexibility — staff can switch roles as needed throughout the event.
- Efficiency — one All-Rounder can cover multiple functions, reducing stress if guest counts change or unexpected gaps occur.
- Value — ensures smoother service without needing to overstaff.
All-Rounders are in high demand and should be requested in advance.
Learn and avoid the pitfalls of FaQ #32.
25) Can hospitality staffing lead to a full-time job?
Yes ✅ Many people start with agencies and are later hired directly by clients.
More information on FaQ #31.
26) Do I need to bring my own food during shifts?
Yes ✅—always. Bringing your own snacks is a requirement and part of your tools. Some venues provide light meals, but it’s not guaranteed. If you have allergies or dietary needs, bring your own food. Taking food without permission is theft.
27) How many direct reports will I have?
In hospitality, you may receive direction from multiple people—agency personnel, venue managers, supervisors, clients, even guests. Staying adaptable and professional is part of your success.
28) What’s the best advice for success in hospitality staffing?
Be professional, flexible, and reliable. Keep your certifications current and treat every shift as an assignment and an opportunity to grow your skills and network. Most importantly: client requests are the fastest way to secure steady work.
Learn and avoid the pitfalls of FaQ #32.
29) How do I know I have was given the opportunity? Is there an employment letter/offer?
Most professional or premium staffing agencies issue an employment letter/offer but not all do. Ask your recruiter during onboarding.
30) I have all my certifications, documents, uniforms, and tools. Where do I apply?
All hospitality staffing agencies have an online candidate portal.
Please apply only after you’ve completed all requirements outlined in FAQ #9 (Certificates & Documentation) and FAQ #10 (Uniform & Tools).
If you’re a hospitality professional with 5+ years of Canadian experience, you can apply directly with the Powered by Ferrari network by following the steps below:
✅ Experienced Staff Application in 4 Steps
1️⃣ FAQ #9 – Gather all required certificates and documents
2️⃣ FAQ #10 – Ensure all tools and uniforms are ready
3️⃣ Complete the Online Assessment Form:
👉 Powered by Ferrari – Online Assessment Form
4️⃣ Email the following to info@poweredbyferrari.com
• Resume & References
• WHMIS, AODA, and H&S Certificates
• Picture of your Uniform & Tools
• One or both - Food Handlers and/or Smart Serve
(Staff to keep email professional — I’ll be sharing it with hospitality recruiters.)
Next Steps:
5️⃣ Wait for a response — if qualified, recruiters will send the official application link
6️⃣ Complete the application form provided
7️⃣ A recruiter will contact staff for any additional info
📋 Learn More 🔗 Powered by Ferrari – Recruitment Process
💡 We’re always looking for passionate, polished hospitality professionals ready to make a difference.
Start your journey with confidence — your professionalism begins the moment you apply.
31) I’ve been working with a hospitality staffing agency for a few months and really enjoy certain client venues. Can I work for a particular Client directly?
Yes, it’s possible — and great news! Many agency staff eventually get hired by clients, but there are two important simple steps to follow:
- Inform your recruiter first. This is the only proper first step. They’ll discuss your interest with the agency’s account leadership team.
- Do NOT apply or negotiate directly with the client. The agency and client have a written Relationship Agreement that must be respected.
Two common paths exist:
- Temp-to-Perm Program – You must complete a set number of agency hours (probation) before being eligible for transfer.
- Buy-Out / Direct Hire Program – The client may choose to “buy out” your Relationship Agreement and hire you directly.
Your agency is your primary employer and will advocate on your behalf. Going through the proper process ensures you get the best possible offer.
32) Why don’t some staff get called back or reach 10 completed shifts?
Although this is very rare and unfortunate, Hospitality is NOT for everyone.
Clients have high standards and we need to comply with their standards.
Here are common reasons staff are not invited back:
Attitude & Behavior
- Negative attitude or lack of smiling
- Not following directions
- "that's not my job" mentality
- Hiding after tasks instead of helping
- Not a team player / no initiative
- Ignoring pre-shift meetings
- Not respecting dietary/allergy requests
- Poor communication or failure to check in
- Untrustworthy or untruthful
- Theft (taking items without permission)
🎥 Phil’s Pizza – Watch on TikTok
Skills & Capability
- Lack of training or experience for the role
- Physical limitations (lifting, pushing, pulling)
- Inability to set up tables, stations, or follow service standards
- Unable to be "Multi-Talented" or be an “All-Rounder” staff member
Professionalism & Compliance
- Applying directly with the client and negotiating terms
- Missing certifications (e.g., Smart Serve)
- Uniform, tools, or hygiene issues (including grooming/unclean-shaven)
- Constantly on your cell phone
- False information on resume
- Inability to communicate effectively in English
Attendance & Reliability
- No-shows or last-minute cancellations
- Chronic lateness / poor punctuality
- Lack of availability (tip: stay active by working at least 1 shift per month)
🎥 Recommended Staff Videos
Unconditional Hospitality - Watch on TikTok
The Importance of Accountability - Watch on TikTok
Why Consistency Matters in Work Ethic - Watch on TikTok
You are the standard you hold for yourself - Watch on TikTok
👉 Success Tip: Hospitality runs on positive energy. Smiling, being approachable, and showing initiative go a long way. In this industry, we call it the “hospitality gene.” Treat clients and guests the same way you’d welcome someone into your home.
💡 Remember: Every shift is an audition for the next one. Build your reputation, and the shifts will follow.
🎥 The Power of Genuine Service - Watch on TikTok
33) Can hospitality work help me grow my career?
Yes ✅ Agency work gives you exposure to different venues, styles, and managers. This builds your resume, expands your network, and can lead to promotions or full-time offers.
34) Do you have a referral program?
Yes ✅ Many agencies reward staff for referring reliable candidates. Ask your recruiter for details—referrals help strengthen the whole team.
Let’s Connect
🔗 LinkedIn: Angelo Ferrari
🌐 Partners & Industry Associates: poweredbyferrari.com
